Return Policy:

We have a 30-day conditional return policy. This means you have 30 days after receiving your item to request a return with a 30% restocking and shipping fee. To be eligible for a return, your item must be in the original condition and packaging as received. We reserve the right to ask for pictures of the merchandise to accompany the return. Once your authorized returned item has been picked up you’ll be automatically refunded on your original payment method within 7-10 business days.

To start a return, please email us at mle@scsources.zendesk.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at mle@scsources.zendesk.com.

Damages and Issues:

We’re here to make it right! Contact us immediately via email at mle@scsources.zendesk.com with photos of the damage and your order information.

Warranty Information:

All products come with a limited 1-year parts warranty. Please visit the Terms & Conditions Tab on the Main Menu for additional details. 

Need help with your warranty, technical questions or customer service support? Please contact our tech support team by emailing mle@scsources.zendesk.com. They will be able to help you get any issues resolved! 

FAQ:

How Will My Order Ship?

We will reach out with a confirmation email detailing delivery expectation.

Small items will ship small parcel ground.

We do not offer expedited shipping service.

Larger items will ship LTL curbside or to the threshold and require additional time for delivery. We do not offer white glove or inside delivery service.

NOTE ABOUT DELIVERY: if an item ships by LTL truck and will deliver curbside or to the closest entrance of your home.  We do not offer inside delivery or white glove setup service. 

When Will My Order Ship?

Small parcel items will ship within 2 business days of your order.

LTL items will ship within 5-7 business days of your order.

How Long Before I Receive My Order?

Standard ground small parcel shipping should be within 7-10 business days. 

LTL shipments may take up to 21 days to deliver. Delivery time may extend slightly if going to remote areas.

If you live within a major metro area, allow up to 10 business days after shipping for delivery of your order.  If you live OUTSIDE of a major metro area, allow an additional 15-17 business days for delivery of your order

***EXTREME WEATHER CONDITIONS or SHIPPING DURING MAJOR HOLIDAYS  may cause additional delays with over-the-road truckers, but we will be sure to message you and keep you updated

Where Do you Ship?

Contiguous 48 states only. No international shipping.

Can You Ship to a P.O Box or APO/FPO Address?

 No.

Do You Offer Expedited Shipping?

 No.

Product Warranty:

1 YEAR LIMITED WARRANTY FOR ALL PRODUCTS

The manufacturer warrants this unit against defects in materials and workmanship on functional parts, for a period of 1 year from the original date of purchase. Your sales receipt showing the date of purchase of the product is your proof of purchase. Keep it in a safe place for future reference. This warranty is subject to personal use only, commercial or rental applications will not be covered. This product is made with the highest quality materials and is warranted to be free from defects in materials and workmanship at the time of purchase. This limited warranty applies to products manufactured or distributed by the manufacturer, are delivered in the continental United States or Canada and extends to the original purchaser, or gift recipient. This warranty becomes valid at the time of purchase and terminates either be claimed through the place of purchase (retailer), and not through the manufacturer. Any extended warranties (warranties that cover above and beyond this manufacturer warranty) that are sold through a retailer or third party, are not directly correlated with this products’ limited warranty, and may be redirected to said retailer or third party for coverage. This warranty extends through the manufacturer of the product, and covers functional parts only. Cosmetics are not covered, unless unequivocally determined it is a workmanship defect. Shipping damage should be addressed with the shipping company, retailer, or place of purchase, not the manufacturer unless the manufacturer was the direct shipper. The manufacturer’s sole obligation under this warranty shall be limited to furnishing the original purchaser replacement parts for units deemed repairable by the supplier’s warranty department. The purchaser is responsible for insuring any parts shipped or returned, if desired. The purchaser is responsible to prepay any shipping charges (both ways) including, but not limited to taxes and duties. All exchanged parts and products replaced under this warranty will become the property of manufacturer. The manufacturer reserves the right to change manufacturers of replacement parts or products for use, in order to cover any existing warranty. The purchaser may be asked to provide the supplier with proof of purchase documents (including the date of purchase) if requested. Any evidence of alteration, erasing, or forgery of proof of purchase documents will be just cause to VOID this limited warranty. Products, in which the serial number has been defaced or removed are not eligible for warranty coverage. This warranty does not apply if the unit has been subject to negligence, fabrication, misuse, abuse, or repairs, alteration by non-manufacturer authorized personnel, inappropriate installations, or any case beyond the control of the manufacturer. Examples of warranty invalidation may also include, but are not limited to: • Outdoor applications • Normal wear/tear/weathering including but not limited to fabric stains / peeling. • Pet/consumer accidents • Purchases from dealers unauthorized by the manufacturer (Authorization in writing) The manufacturer shall not be liable for any loss due to use (or misuse) of the unit or other incidental or consequential costs, expense or damages without irrefutable foundations. Under no circumstances shall the manufacturer or any of its representatives be held liable for injury to any person or damage to any property, however arising. Any implied warranty shall have duration equal of the applicable warranty stated above. Specifications are subject to change without notice or obligation. This limited warranty gives the original purchaser specific legal rights. Other rights may vary from state the state.